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Many years ago, I arrived at work one Tuesday morning, bright and early, ready to face the onslaught of the day, sales calls, negotiations complaints, etc, however, this was not going to be my usual Tuesday. At around 8:30am, I was approached by a junior part-time admin. They reliably informed me in a curt tone that my role within the company had just been downgraded and I was to no longer receive any new sales leads!!!

Within my working life, I can count on one hand the number of people I used to work with, that became friends. Now, this does not mean there was anything wrong with them, or me for that matter, it just means that the people who I have worked with over the years were very different people from myself. They were just people who I worked together within a company for a while and that was the only thing

Work brings pressures, no matter what your industry or your role, you will have tasks to complete within a certain time and if you are unable to complete those tasks, (for whatever reason) you start to feel pressured and stressed. Now when we are stressed, we seldom bring our best selves to work which may then cause us to act in a manner that can lead us into conflict with another person. It is also at this time, that the other characteristics of the

No matter who you are and what business you work in, everyone and I do mean everyone is affected by and to a greater degree controlled by their emotions. From finance to law, to construction and retail, we are all at the mercy of our human emotions.