Why My Approach Is Different
As a mediator and negotiator, I bring a unique approach to all of my dispute resolution work, which provides a professional and positive solution to each case. Through my extensive experience within this field, I have discovered that remaining person-centred and interest-driven enables both sides to move to a solution-focused mindset and achieve a win-win result.
Jason Edwards
Owner and lead negotiator
I first came to the world of Negotiation and Mediation through working for a national organisation who required someone who could close problematic high end business deals. This work then brought me to the attention of HR and Management, where I developed a more person-focused practice. It is these skill sets which have afforded me the ability to resolve both civil, commercial and workplace conflicts.
Having been at the helm of coaching, training and consulting for employees of global organisations and national award-winning mediation organisations, I always ensure that my work will be engineered to your specific needs. I have found that this is essential when looking to establish shared goals and interests that will turn, increases the possibility of a peaceful amicable and more profitable settlement or outcome.
Vantage Mediation and Negotiation will always retain a position of neutrality within each mediation case, coaching both sides towards an empowered and open position. This approach prompts those concerned to seek clarity and realistic options, achieving mutual gain based on agreed criteria.
My History of Negotiation and Dispute resolution
I have over 20 years of experience in mediation, negotiation and conflict resolution gained from working in, and consulting for the following:
Human Resources, Financial services, Retail Management and Health care
I have worked alongside HR and senior management team to resolving work-based and other and employment and management issues
Local Councils, Housing associations and the Police service
Resolving boundary disputes, ASB and other neighbour and community related issues.
Finance/Sales teams
Supporting teams to close high-end sales and business negotiations
Mediation/ Negotiation Highlights
I have worked within an award-winning mediation service and provided positive solution-focused
outcomes for:
Police Services (Mediation), Several County Councils and National housing associations
Qualification and accreditation
Qualifying from The London School of Mediation, I work to the highest standards of international principled negotiation techniques
Business Hours
- Mon - Sat
- -
- Sunday
- Closed
Vantage Mediation Complaints Procedure
At Vantage Mediation, we are committed to providing a high standard of service. However, if you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so that we can address them fairly and efficiently.
1. Acknowledgment of Complaints
All complaints will be acknowledged in writing within five (5) working days of receipt.
2. Investigation and Response
We will investigate and provide a written response to all complaints within twenty-one (21) working days of receipt. If further time is required to conduct a thorough investigation, we will notify the complainant in writing, explaining the reason for the delay and providing a revised timeline.
3. Independent Investigation
If the complaint relates to a specific mediator and the case involves a Registered Mediation Provider, the investigation will be carried out by a different individual to ensure impartiality.
4. Appeals Process
If you are not satisfied with our response, you may request a review of the decision within ten (10) working days of receiving our response. We will acknowledge the appeal within five (5) working days and provide a final response within twenty-one (21) working days of receiving the appeal.
5. Record-Keeping
As a Regulated Mediator or Registered Mediation Provider, we are required to maintain written records of all complaints received. These records will be retained in accordance with regulatory requirements.
We value your feedback and are committed to resolving complaints in a fair and transparent manner. If you have any concerns, please contact us at Jason_edwards@hotmail.com
6 Civil Mediation Council
If the response is not accepted the complainant can appeal to the CMC on certain grounds. Details of the CMC’s appeal processes can be found here: https://civilmediation.org/for-the-public/complaints/
We are committed to minimising the environmental impact of each mediation in which I/we are involved in the ways outlined in the Pledge, including avoiding unnecessary travel and using electronic technology wherever possible.
