Negotiation/ Conflict Consultancy
Professional negotiation is a method by which people learn how to settle differences professionally. It is a process by which compromise or agreement is reached while avoiding arguments and disputes. Negotiation skills can be of great benefit in resolving any differences that arise between you and others.
Please get in contact with me as my consultations are free. I am happy to assist you with any needs you may have, in both the private and commercial spheres. I take a unique and person-focused approach that can give you a different perspective and advantage.
Why My approach to negotiation gets results
Some time ago I had to good fortune to complete a training course with the ex-lead hostage negotiator of the FBI and what I learnt changed the way I approached my negotiations and mediations forever. Within the training, I discovered that the same methods which are used to free hostages and end armed sieges can also bring us the results we require in business and personal negotiations.
What do all business negotiations have in common but are seldom addressed?
While each negotiation will always bring about individual challenges and need to be approached differently, they will all have a common thread which unites them, people, or more to the point human emotions. No matter what situation you are looking to address, from sealing business contracts and closing property dealing, to avoiding expensive and lengthy court battles over money. If you don't effectively deal with the emotional content of the negotiation, then you might as well not bother to negotiate in the first place.
This is how I differ from other professional negotiators as my success in resolving business and personal issues has been achieved by not only addressing the presenting issues but also by finding out what motivates people and then helping them overcome any barriers to closing by dealing with the emotional content first.
Business Hours
- Mon - Sat
- -
- Sunday
- Closed
Vantage Mediation Complaints Procedure
At Vantage Mediation, we are committed to providing a high standard of service. However, if you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so that we can address them fairly and efficiently.
1. Acknowledgment of Complaints
All complaints will be acknowledged in writing within five (5) working days of receipt.
2. Investigation and Response
We will investigate and provide a written response to all complaints within twenty-one (21) working days of receipt. If further time is required to conduct a thorough investigation, we will notify the complainant in writing, explaining the reason for the delay and providing a revised timeline.
3. Independent Investigation
If the complaint relates to a specific mediator and the case involves a Registered Mediation Provider, the investigation will be carried out by a different individual to ensure impartiality.
4. Appeals Process
If you are not satisfied with our response, you may request a review of the decision within ten (10) working days of receiving our response. We will acknowledge the appeal within five (5) working days and provide a final response within twenty-one (21) working days of receiving the appeal.
5. Record-Keeping
As a Regulated Mediator or Registered Mediation Provider, we are required to maintain written records of all complaints received. These records will be retained in accordance with regulatory requirements.
We value your feedback and are committed to resolving complaints in a fair and transparent manner. If you have any concerns, please contact us at Jason_edwards@hotmail.com
6 Civil Mediation Council
If the response is not accepted the complainant can appeal to the CMC on certain grounds. Details of the CMC’s appeal processes can be found here: https://civilmediation.org/for-the-public/complaints/
We are committed to minimising the environmental impact of each mediation in which I/we are involved in the ways outlined in the Pledge, including avoiding unnecessary travel and using electronic technology wherever possible.
