HOW AND WHY CONFLICT OCCURS AT WORK
So, what is the best way to resolve conflict at work? not fall into it in the first place. When I was much younger like any young boy, I did not always treat work as seriously as I should have. I worked with a great young guy and we would always joke with each other and generally give each other a hard time. It helped the time pass in a mundane role and we both knew there was nothing nasty in it, just banter. Now the problem came one day when I failed to realise that he was having a rough time with his partner and was sitting alone and trying to figure a few things out. Failing to read the signals, (body language, self-isolation) I started one of our usual banter sessions. In no time at all, he shot out of his seat and was across the room and in my face. He snarled at me something about, not partaking of my usual rubbish and stormed off. I was about to respond by biting back when I spotted something, he had tears in his eyes. So, I sat along with my work colleagues in silence and let it pass. Later on, I went and found him and apologised for upsetting him. He explained what was happening and we talked about what was going on for him. Now if I had just retaliated at the initial moment and thought only about how his reaction had affected me, who knows how it could have escalated, he was really angry when he approached me and as he could not let his anger out where he wanted to, he displaced it and let it out on me.
We have to be really aware of other people’s feelings and emotions, as we never know just what is happening to them.
If you are currently involved in a work-based dispute and are looking to hire a professional mediator, then please contact me for a free consultation call.
Jason
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At Vantage Mediation, we are committed to providing a high standard of service. However, if you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so that we can address them fairly and efficiently.
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6 Civil Mediation Council
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