Work Place Mediation
I can help settle workplace disputes through mediation. I can help with disputes between employees, or issues arising from disciplinary proceedings, grievance. I can also help with harassment, unfair treatment, bullying, payment issues and more.
Civil and commercial mediation
I can help to solve civil and commercial disputes the with professional mediation services and save you money. I will work with businesses and individuals in dispute, helping to resolve your differences through mediation and negotiation.
Negotiation
We are happy to assist you with any needs you may have, in both the private and commercial spheres. We take a unique and person focussed approach that can give you a different perspective and advantage.
Conflict Coaching
Are currently involved with or about to take part in a mediation or negotiation? It can often be quite stressful without the right mindset, it can mean you are more easily taken advantage of if you do not have the right mind set. Let us coach you
Restorative Mediation
I offer group or family mediation as part of my restorative intervention's services. I can help individuals and families who are working with professional services,
Get in touch to find out how I
can help you.
Online Mediation
I can help you to settle your disputes online. Since Lockdown I have been offering an effective online service to help you solve your differences virtually and settle disputes from the comfort of your own home. This is ideal where communication could be contentious
Business Hours
- Mon - Sat
- -
- Sunday
- Closed
Vantage Mediation Complaints Procedure
At Vantage Mediation, we are committed to providing a high standard of service. However, if you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so that we can address them fairly and efficiently.
1. Acknowledgment of Complaints
All complaints will be acknowledged in writing within five (5) working days of receipt.
2. Investigation and Response
We will investigate and provide a written response to all complaints within twenty-one (21) working days of receipt. If further time is required to conduct a thorough investigation, we will notify the complainant in writing, explaining the reason for the delay and providing a revised timeline.
3. Independent Investigation
If the complaint relates to a specific mediator and the case involves a Registered Mediation Provider, the investigation will be carried out by a different individual to ensure impartiality.
4. Appeals Process
If you are not satisfied with our response, you may request a review of the decision within ten (10) working days of receiving our response. We will acknowledge the appeal within five (5) working days and provide a final response within twenty-one (21) working days of receiving the appeal.
5. Record-Keeping
As a Regulated Mediator or Registered Mediation Provider, we are required to maintain written records of all complaints received. These records will be retained in accordance with regulatory requirements.
We value your feedback and are committed to resolving complaints in a fair and transparent manner. If you have any concerns, please contact us at Jason_edwards@hotmail.com
6 Civil Mediation Council
If the response is not accepted the complainant can appeal to the CMC on certain grounds. Details of the CMC’s appeal processes can be found here: https://civilmediation.org/for-the-public/complaints/
We are committed to minimising the environmental impact of each mediation in which I/we are involved in the ways outlined in the Pledge, including avoiding unnecessary travel and using electronic technology wherever possible.
