Restorative Mediation
Whenever I approach any dispute, I will always look to see if there is a restorative element, which would benefit both sides. Restorative mediation itself is a process which uses specific principles to guide the process and assess the outcomes.
Restorative mediation does this by firstly having both parties acknowledge that a dispute exists and then looking to have those parties discuss with each other how the dispute affected them.
After this stage, the parties are then encouraged to discuss how they can improve the situation and make things as right as possible between themselves. The final part of a restorative mediation has the parties discuss their future with a view to preventing any further disputes from occurring again whilst rebuilding trust.
As a professional mediator, I have used restorative principles to resolve numerous conflicts. I will always look to help both parties acknowledge wrongdoing and then work to make things right while focusing on a positive future that looks to avoid the issues recurring again.
I will always focus on the all-important rebuilding trust. This is a priority, as restorative mediation goes far beyond resolving a case or a dispute.
After this, I will look to help you, reconcile your interests and any underlying injustices.
Restorative mediation can be applied to any dispute, from personal to business. It is a powerful process for restoring business and work relationships and building stronger and safer communities.
Business Hours
- Mon - Sat
- -
- Sunday
- Closed
Vantage Mediation Complaints Procedure
At Vantage Mediation, we are committed to providing a high standard of service. However, if you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so that we can address them fairly and efficiently.
1. Acknowledgment of Complaints
All complaints will be acknowledged in writing within five (5) working days of receipt.
2. Investigation and Response
We will investigate and provide a written response to all complaints within twenty-one (21) working days of receipt. If further time is required to conduct a thorough investigation, we will notify the complainant in writing, explaining the reason for the delay and providing a revised timeline.
3. Independent Investigation
If the complaint relates to a specific mediator and the case involves a Registered Mediation Provider, the investigation will be carried out by a different individual to ensure impartiality.
4. Appeals Process
If you are not satisfied with our response, you may request a review of the decision within ten (10) working days of receiving our response. We will acknowledge the appeal within five (5) working days and provide a final response within twenty-one (21) working days of receiving the appeal.
5. Record-Keeping
As a Regulated Mediator or Registered Mediation Provider, we are required to maintain written records of all complaints received. These records will be retained in accordance with regulatory requirements.
We value your feedback and are committed to resolving complaints in a fair and transparent manner. If you have any concerns, please contact us at Jason_edwards@hotmail.com
6 Civil Mediation Council
If the response is not accepted the complainant can appeal to the CMC on certain grounds. Details of the CMC’s appeal processes can be found here: https://civilmediation.org/for-the-public/complaints/
We are committed to minimising the environmental impact of each mediation in which I/we are involved in the ways outlined in the Pledge, including avoiding unnecessary travel and using electronic technology wherever possible.
